Terms of Service

1. Acceptance of Terms

Visitaxmx.org (the “Website”) is a private website operated by Your Travel Help LLC (the "Company") not connected or linked to any government or government agency. The website is an interface that allows you (the "User") to use and interact with the Visitaxmx.org Services (the "Services") which are provided subject to the following Terms of Service. By using the Website you agree to be bound by our Terms of Service, our Privacy Policy and any other guidelines or rules that may be posted on the Website from time to time. Any such additional terms, policies or guidelines are hereby incorporated by reference into the Terms of Service.

2. The Service

Provision of administrative assistance to the User(s) with making payment of the applicable visitor tax required by the Quintana Roo Tax Administration Authority to allow them entry to the State of Quintana Roo. Such support and assistance includes application and payment of the relevant tax on the User(s) behalf; obtaining the associated tourism tax receipt documentation required to gain entry to Quintana Roo and provision of same to the User(s); provision of a personalised Destination Briefing containing information about the User(s) destination in Quintana Roo. The service will be deemed to have been delivered in full to the User(s) once the User(s) has been sent their Visitax tourism tax receipt documentation by the Company.

3. Changes to the Terms of Service

We reserve the right to change or modify the Terms of Service or portions of them at any time and at our sole discretion. Any change to the Terms will have immediate effect. The latest applicable Terms of Service will be always posted on the website together with the date of the latest revision. Users of the platform who have registered with the website and have made payment for the Service will receive a notification by email of any material change to the Terms and will be given a period of 48 hours to withdraw from the Terms if they so wish. Withdrawal must be provided in writing to [email protected] email. Continuing to use the website Services after notification has been issued is considered acceptance of the latest Terms of Service, including any modification. Once the Service has been delivered in full to the User in terms of paragraph 1 above, the engagement will be complete and no notification of modification in our Terms of Service will be issued.

4. Eligibility

Our Services are available only to individuals who are all of the following:

- eligible to enter into the state of Quintana Roo;
- not subject to any travel ban, immigration sanctions or other international sanctions under any international sanctions regime, including but not limited to UN, OFAC, DFAT, UK or EU;

All of the above listed must apply to any individual before they may use this platform. By using this platform you, the User(s), represent and warrant that you are at least 18 years old, eligible to enter into the state of Quintana Roo and are not subject to any travel ban, immigration sanctions or any other international sanctions as set out above.

5. Use of Platform

You, the User(s), may use this platform to access and receive the Services as defined in Paragraph 2. You may not use this platform for any other purpose.

6. Accuracy of Information

You, the User(s), agree to provide accurate, complete and current information when using our platform. You understand that providing false or misleading information may result in your access to the platform being terminated and your application to pay Quintana Roo visitor tax revoked.

7. Privacy Policy

Our platform collects and processes personal information in accordance with our Privacy Policy. By using our platform you agree to the terms of our Privacy Policy.

8. Intellectual Property

Our platform and all content and materials provided on it are the property of the Company or the property of our licensors. You agree not to modify, reproduce or distribute any of our content or materials without our prior written consent.

9. Exclusions & Limitations of Liability

Discontinuance of Service: The Company reserves the right to discontinue temporarily or permanently at any time the Service (or any part thereof) with or without prior notice. You agree that the “Company” will not be liable to you and/or to any other third party for any suspension or discontinuance of the Service.

Termination of Access: The Company reserves the right to terminate your access to this platform at any time for any reason.

Mobile Services: Some of the Services can be accessed via a mobile device (“Mobile Services”). Additional fees and/or data rates may apply depending on your wireless service provider. Downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier. Certain Mobile Services may not work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding the “Company” and other entities by SMS, MMS, text message or any other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated back to us.

Legal & Regulatory Change: Regulations concerning the tax are subject to change without prior notice. the “Company” is not and will not become at any time responsible for such changes and/or any delay and/or any loss whatsoever derived from such changes.

Costs & Damages: The “Company” will not be liable for any costs, damages, and expenses from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of any service fees paid by customer for visa, regardless of circumstances, whether or not the “Company” had knowledge that such damages might be incurred and whether or not the “Company” may be, or may be responsible for, a contributing cause.

External Factors: The “Company” will not be responsible in any respect or for any amount for delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including Government website delays our outages). The “Company” is not responsible for the actions or inaction of the Government of any country officials and personnel. The “Company” is not and shall not be responsible for the actions and inaction of the Government of any Country. Processing time for the tax is quoted by us as approximations based on our experience with relevant Governments. The “Company” is not and shall not be responsible for processing times.

10. Indemnification

You agree to indemnify us and hold us harmless from any claims, damages or expenses arising from your misuse of this platform or your violation of these Terms.

11. Fees

Processing fee: A fee charged by visitaxmx.org. for rendering you the full Service in terms of paragraph 1 (48 USD per person). Government fee: A fee charged by the issuing Government authority of Mexico – 259 MXN per person. For the avoidance of doubt, the total visitaxmx.org fee of $48 USD per person includes the payment of the government fee of 259 MXN per person.

12. Refund Policy

Our platform aims to provide the User(s) with the best experience possible. We understand that sometimes a refund may be requested, and we have a clear refund policy in place to ensure a fair and transparent process.

Refund Eligibility: For the User(s) be eligible for a refund, the following conditions must be met:

• The User(s)have registered with the Website and paid for the Services but the Company has not commenced the Visitax application on your behalf;
• The User(s) have provided accurate and complete information during the Website registration process;

Refund Process: To request a refund, the User(s) must contact the Company at [email protected] within 7 days of registration with the Website. The Company will review the refund request and notify the User of the decision within 5 business days. If the refund is approved, it will be processed within 10 business days and refunded to the original payment method used.

Refunds will not be granted in the following circumstances:

The application and payment process has already commenced
The application and payment process is complete
The Visitax Receipt Document has been issued by the Company to the User
The User(s) have violated these Terms of Service
The User(s) have submitted fraudulent documents, have concealed information or have provided incorrect information when completing the form

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflicts of laws principles. Any legal action or proceeding arising out of or relating to this agreement shall be brought exclusively in the state or federal courts located in the State of Wyoming, and each party consents to the jurisdiction of such courts and waives any objections to the venue of such courts.